Terms and Conditions

Terms and Conditions

Last updated: 06 December 2025

Version: 2.0

SECTION 1: DEFINITIONS AND INTERPRETATION

1.1 Definitions

In these Terms and Conditions, unless the context otherwise requires:

• "Business Day" means any day other than a Saturday, Sunday, or public holiday in England and Wales.
• "Buyer" or "Customer" or "You" means the person, firm, or company who purchases or agrees to purchase a Vehicle from us.
• "Company", "We", "Us", or "Our" means REV Auto, a vehicle dealership operating from Kidderminster, Worcestershire, United Kingdom.
• "Consumer" means an individual acting for purposes wholly or mainly outside that individual's trade, business, craft, or profession.
• "Contract" means the legally binding agreement between Us and You for the sale and purchase of a Vehicle.
• "Deposit" means the initial payment made to reserve a Vehicle.
• "Distance Sale" means a sale concluded without face-to-face contact between the Buyer and Seller.
• "E-Agent" means our AI-powered digital sales assistant available on the Website.
• "Finance Provider" means any third-party lender providing vehicle finance.
• "Import Vehicle" or "Japanese Import" means a vehicle originally manufactured for and sold in Japan, subsequently imported to the United Kingdom.
• "Part Exchange" means a vehicle offered by the Buyer as partial payment for a Vehicle purchased from Us.
• "Price" means the total purchase price of the Vehicle as agreed between Us and You.
• "Services" means all services provided by Us including vehicle sales, servicing, MOT testing, body repairs, and import services.
• "UK Vehicle" or "Domestic Vehicle" means a vehicle originally registered and sold in the United Kingdom.
• "Vehicle" means any motor vehicle sold or offered for sale by Us.
• "Warranty" means the warranty provided by Us as detailed in Section 12.
• "Website" means our website and all associated digital platforms.
• "Working Days" means Monday to Saturday, excluding public holidays.

1.2 Interpretation

1.2.1 References to statutes or statutory provisions include any subordinate legislation made under them and any modifications or re-enactments.

1.2.2 Headings are for convenience only and shall not affect the interpretation of these Terms.

1.2.3 Words in the singular include the plural and vice versa.

1.2.4 References to "writing" or "written" include email and other electronic communications.

1.3 Applicability

1.3.1 These Terms and Conditions apply to all sales, services, and transactions with REV Auto.

1.3.2 By placing an order, making a deposit, or using our services, you confirm acceptance of these Terms.

1.3.3 These Terms supersede any previous agreements, representations, or understandings.

1.3.4 Any variation to these Terms must be agreed in writing by a director of the Company.

1.4 Updates to Terms

1.4.1 We reserve the right to amend these Terms at any time.

1.4.2 The current version will always be available on our Website.

1.4.3 Material changes will be notified to customers with active orders.

1.4.4 Continued use of our services after changes constitutes acceptance.

SECTION 2: COMPANY INFORMATION

2.1 Legal Entity

2.1.1 REV Auto is a trading name operating as a registered UK business.

2.1.2 The Company operates in full compliance with all applicable UK laws and regulations governing motor vehicle sales.

2.1.3 We are registered with HMRC for VAT purposes where applicable.

2.2 Regulatory Registrations

2.2.1 We are authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit activities as a credit broker.

2.2.2 We are registered with the Information Commissioner's Office (ICO) for data protection purposes.

2.2.3 Our MOT testing station is approved by the Driver and Vehicle Standards Agency (DVSA).

2.2.4 We comply with all requirements of the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

2.3 Trading Addresses

2.3.1 Principal Place of Business: REV Auto, Kidderminster, Worcestershire, United Kingdom.

2.3.2 All vehicle viewings, collections, and service work take place at our principal address unless otherwise agreed.

2.4 Contact Details

2.4.1 Telephone: 01562 320219

2.4.2 Email: info@revauto.co.uk

2.4.3 Website: www.revauto.co.uk

2.4.4 For complaints, please email complaints@revauto.co.uk or write to our principal address.

2.5 Business Hours

2.5.1 Sales: Monday to Saturday, 9:00 AM to 6:00 PM

2.5.2 Service and MOT: Monday to Friday, 8:30 AM to 5:30 PM; Saturday 9:00 AM to 1:00 PM

2.5.3 Closed on Sundays and public holidays unless by prior appointment.

2.5.4 Online enquiries via E-Agent are available 24/7.

SECTION 3: SCOPE OF SERVICES

3.1 UK Vehicle Sales

3.1.1 We source and sell quality pre-owned vehicles from the UK domestic market.

3.1.2 All UK vehicles undergo comprehensive inspection and preparation before sale.

3.1.3 We provide full vehicle history checks including HPI, finance, theft, and write-off status.

3.1.4 Mileage is verified through service history, MOT records, and available databases.

3.2 Japanese Import Sourcing and Sales

3.2.1 We specialise in importing authentic Japanese Domestic Market (JDM) vehicles.

3.2.2 Vehicles are sourced directly from Japanese auction houses with verified condition grades.

3.2.3 We handle complete import process including shipping, customs, compliance, and registration.

3.2.4 Translated auction sheets and condition reports are provided where available.

3.3 Vehicle Servicing

3.3.1 We offer full servicing facilities for all makes and models.

3.3.2 Services include interim, full, and major services according to manufacturer specifications.

3.3.3 We use quality parts meeting or exceeding OEM specifications.

3.3.4 Digital service records are provided for all work completed.

3.4 MOT Testing

3.4.1 We operate a DVSA-approved MOT testing station.

3.4.2 MOT tests are conducted in accordance with DVSA guidelines.

3.4.3 We offer MOT preparation and advisory rectification services.

3.4.4 Free re-tests are available within statutory time limits.

3.5 Body Repairs

3.5.1 Professional bodywork, paint, and accident repair services.

3.5.2 Insurance work undertaken subject to insurer approval.

3.5.3 All repairs carry a workmanship guarantee as specified at time of quotation.

3.6 Finance Brokerage

3.6.1 We act as a credit broker, not a lender.

3.6.2 Finance is subject to status and approval by our panel of lenders.

3.6.3 We may receive commission from lenders which may vary depending on the product.

3.6.4 Full details of finance arrangements are provided in the finance agreement documentation.

3.7 Ancillary Services

3.7.1 Nationwide vehicle delivery service.

3.7.2 Part exchange valuations and purchases.

3.7.3 Vehicle sourcing to customer specification.

3.7.4 Export sales and documentation (subject to additional terms).

SECTION 4: JAPANESE IMPORT VEHICLES - SPECIAL TERMS

4.1 Auction Sourcing

4.1.1 Japanese import vehicles are sourced from licensed Japanese auction houses.

4.1.2 Auction grades (e.g., 3, 3.5, 4, 4.5, 5) indicate overall vehicle condition as assessed by Japanese inspectors.

4.1.3 Auction grades are subjective assessments and may differ from UK expectations.

4.1.4 We provide translated auction sheets where available but cannot guarantee complete accuracy of translations.

4.1.5 Vehicle condition at time of UK delivery may differ from auction assessment due to transit and handling.

4.2 Grading Disclosure

4.2.1 Interior grades are typically rated 'A' (excellent) to 'D' (poor).

4.2.2 Exterior grades reflect bodywork condition and may include repair history notations.

4.2.3 We disclose known accident history as indicated on auction documentation.

4.2.4 Buyers should request clarification on any grade-related concerns before purchase.

4.3 Compliance Modifications

4.3.1 All imported vehicles undergo necessary modifications to meet UK road requirements:

• Headlight beam pattern conversion (dip to the left)
• Speedometer conversion or supplementary mph display
• Rear fog light installation (if not present)
• Emissions compliance verification
• Any other modifications required for UK road legality

4.3.2 Compliance work is included in the advertised price unless otherwise stated.

4.3.3 Additional modifications may be required for vehicles over 10 years old (IVA testing).

4.4 Registration and VCA/IVA

4.4.1 We handle full DVLA registration and provide UK V5C documentation.

4.4.2 Type approval is obtained through VCA (Vehicle Certification Agency) or IVA (Individual Vehicle Approval) as appropriate.

4.4.3 Registration typically takes 4-8 weeks after vehicle arrival in the UK.

4.4.4 Delays may occur due to DVLA processing times, documentation issues, or compliance requirements.

4.4.5 We cannot guarantee specific registration timelines.

4.5 Lead Times and Shipping Delays

4.5.1 Shipping from Japan typically takes 6-10 weeks from auction purchase to UK arrival.

4.5.2 Estimated delivery dates are indicative only and not guaranteed.

4.5.3 Delays may occur due to shipping schedules, weather, port congestion, or customs processing.

4.5.4 We will keep buyers informed of significant delays but are not liable for consequential losses.

4.5.5 Orders cannot be cancelled due to shipping delays unless the delay exceeds 16 weeks from the original estimate.

4.6 Parts and Servicing Availability

4.6.1 Some Japanese-specification parts may have longer lead times or require import from Japan.

4.6.2 Certain components may not be readily available in the UK aftermarket.

4.6.3 Service intervals may differ from UK/European specifications.

4.6.4 We provide guidance on parts availability and maintenance requirements before purchase.

4.6.5 Buyers accept responsibility for ongoing parts availability considerations.

SECTION 5: UK DOMESTIC VEHICLES - TERMS

5.1 Provenance Checks

5.1.1 All UK vehicles undergo comprehensive HPI/Experian checks covering:

• Outstanding finance
• Theft records
• Insurance write-off status (Category A, B, S, N)
• Mileage discrepancy alerts
• Number plate changes
• Colour changes

5.1.2 Check results are disclosed to buyers before purchase completion.

5.1.3 Any adverse history is clearly stated in the vehicle description.

5.2 Service History Disclosure

5.2.1 We disclose known service history including physical service books and digital records.

5.2.2 "Full Service History" means documented services at appropriate intervals throughout the vehicle's life.

5.2.3 "Partial Service History" indicates gaps in documented maintenance.

5.2.4 "No Service History" means no documentation is available.

5.2.5 Service history status is stated in vehicle listings.

5.3 MOT Status

5.3.1 UK vehicles priced over £2,000 are sold with minimum 12 months MOT (unless stated otherwise).

5.3.2 Vehicles sold as "trade" or "spares/repairs" may have expired or short MOT.

5.3.3 MOT history is available via the DVSA online service.

5.3.4 We disclose significant advisory items from recent MOT tests.

5.4 Preparation Standards

5.4.1 All retail vehicles undergo our preparation process including:

• Mechanical inspection and safety check
• Fluid top-up and basic service items
• Brake and tyre assessment
• Interior and exterior valeting
• Minor cosmetic rectification where economical

5.4.2 Pre-delivery inspection report is available on request.

5.5 Road Readiness

5.5.1 Vehicles are sold ready for normal road use unless stated otherwise.

5.5.2 Known defects or advisories are disclosed before sale.

5.5.3 "Trade Sale" or "Sold as Seen" vehicles may require work before road use.

5.5.4 Buyer accepts responsibility for any undisclosed defects on trade sale vehicles.

SECTION 6: PRICING AND QUOTATIONS

6.1 VAT

6.1.1 Advertised prices include VAT where applicable.

6.1.2 Some used vehicles are sold under the margin scheme (no VAT shown separately).

6.1.3 VAT invoices are provided where VAT is applicable and shown.

6.1.4 Business buyers may be eligible for VAT reclaim on qualifying vehicles - please enquire.

6.2 Exchange Rate Adjustments (Import Vehicles)

6.2.1 Japanese import prices may be subject to exchange rate fluctuations.

6.2.2 Quoted prices are valid for 48 hours unless otherwise stated.

6.2.3 Final price is fixed upon deposit payment.

6.2.4 Significant currency movements may require price adjustment on unpaid orders.

6.3 Validity Period

6.3.1 Advertised prices are valid while stock is available.

6.3.2 Written quotations are valid for 7 days unless otherwise stated.

6.3.3 Prices are not reserved until a deposit is received and accepted.

6.3.4 We reserve the right to withdraw any vehicle from sale at any time.

6.4 Price Exclusions

6.4.1 Unless stated, prices exclude:

• Road tax (first year included for new registrations where applicable)
• Delivery charges
• Extended warranty
• Paint protection and fabric protection treatments
• Number plate retention or transfer fees

6.5 Typographical Errors

6.5.1 We endeavour to ensure all pricing is accurate.

6.5.2 Obvious pricing errors do not constitute a binding offer.

6.5.3 We reserve the right to correct errors and adjust prices accordingly.

6.5.4 In case of error, you will be notified before any contract is formed.

SECTION 7: PAYMENT TERMS

7.1 Accepted Payment Methods

7.1.1 Bank transfer (BACS/Faster Payments) - preferred method

7.1.2 Debit card - accepted for deposits and balances

7.1.3 Credit card - subject to 2.5% processing fee

7.1.4 Cash - accepted up to £10,000 (anti-money laundering limits)

7.1.5 Finance - through our approved lender panel

7.1.6 We do not accept cryptocurrency, cheques (except bankers drafts), or third-party payment services.

7.2 Deposit Schedule

7.2.1 Standard deposit: £500 (or 10% of vehicle price, whichever is greater)

7.2.2 Japanese import deposit: £1,000 minimum (or 20% of vehicle price)

7.2.3 Bespoke order deposit: As agreed, typically 25-50% of vehicle price

7.2.4 Deposits are deducted from the final balance due.

7.3 Balance Payment Timelines

7.3.1 UK stock vehicles: Balance due before collection or delivery

7.3.2 Japanese imports: Balance due within 7 days of notification of UK arrival

7.3.3 Special orders: As agreed in writing at time of order

7.3.4 Funds must be cleared before vehicle release.

7.4 Finance Lender Payments

7.4.1 Where finance is arranged, the lender pays us directly.

7.4.2 Any deposit or part payment from you is applied first.

7.4.3 Vehicle release is subject to lender confirmation of payment.

7.4.4 We are not liable for delays caused by lender processing.

7.5 Late Payment

7.5.1 Failure to pay the balance within agreed timelines may result in:

• Forfeiture of deposit
• Storage charges of £25 per day after 7 days
• Cancellation of the sale at our discretion
• Vehicle being offered to other buyers

7.5.2 We may charge interest on overdue amounts at 4% above Bank of England base rate.

7.6 Chargeback and Payment Disputes

7.6.1 By making payment, you confirm you are the authorised account holder.

7.6.2 Fraudulent chargeback claims will be vigorously contested.

7.6.3 We reserve the right to pursue legal action for fraudulent payment disputes.

7.6.4 All payment disputes must be raised in writing within 14 days of payment.

7.6.5 You agree to cooperate fully in any payment investigation.

SECTION 8: VEHICLE RESERVATION AND DEPOSITS

8.1 Non-Refundable Conditions

8.1.1 Deposits are non-refundable except where:

• We are unable to supply the vehicle as described
• The vehicle fails to meet agreed specifications
• You exercise statutory cancellation rights (distance sales only)
• Finance application is declined (where finance was a condition of purchase)

8.1.2 Change of mind does not entitle you to a deposit refund.

8.1.3 Inability to arrange insurance or other personal circumstances do not entitle refund.

8.2 Cooling-Off Period (Distance Sales)

8.2.1 For distance sales, you have 14 days from delivery to cancel under Consumer Contracts Regulations 2013.

8.2.2 To exercise this right, you must notify us in writing before the period expires.

8.2.3 The deposit is refundable within the cooling-off period subject to deductions for usage.

8.2.4 See Section 14 for full cancellation details.

8.3 Deposit Transferability

8.3.1 Deposits are not transferable to other vehicles without our agreement.

8.3.2 Where we agree to transfer a deposit, an administration fee of £100 may apply.

8.3.3 Deposit transfers must be completed within 30 days of original reservation.

8.4 Forfeiture Triggers

8.4.1 Your deposit is forfeited if:

• You cancel the purchase (except where entitled to refund under 8.1.1)
• You fail to pay the balance within agreed timelines
• You fail to collect the vehicle within 14 days of notification of readiness
• Your finance application is declined due to false or misleading information
• You breach any material term of this agreement

8.5 Reservation Expiry

8.5.1 Vehicle reservations are valid for 14 days from deposit payment (UK stock).

8.5.2 Japanese import reservations are valid until vehicle arrival plus 14 days.

8.5.3 Extensions may be granted at our discretion with additional deposit.

8.5.4 Expired reservations result in deposit forfeiture and vehicle being offered to other buyers.

SECTION 9: VEHICLE INSPECTION AND ACCEPTANCE

9.1 Pre-Collection Inspection

9.1.1 You are entitled to inspect the vehicle at our premises before collection.

9.1.2 We recommend thorough inspection including test drive where possible.

9.1.3 Any concerns must be raised before taking possession of the vehicle.

9.1.4 Taking possession constitutes acceptance of the vehicle's condition at that time.

9.2 Acceptance

9.2.1 You are deemed to have accepted the vehicle when:

• You sign the handover documentation
• You take physical possession of the vehicle
• You or your agent drives the vehicle away from our premises
• Delivery is completed to your specified address

9.2.2 Acceptance does not affect your statutory rights regarding faults.

9.3 Independent Inspections

9.3.1 You may arrange independent inspection (e.g., AA, RAC) at your own cost.

9.3.2 Inspections must be arranged before completion of purchase.

9.3.3 We will provide reasonable access for approved inspection services.

9.3.4 We are not bound by third-party inspection findings but will consider them in good faith.

9.4 Defect Reporting Window

9.4.1 Defects not apparent at inspection must be reported within 30 days.

9.4.2 Reports must be in writing with detailed description of the fault.

9.4.3 You must make the vehicle available for our inspection if requested.

9.4.4 Do not authorise third-party repairs without our prior written consent.

9.5 Post-Acceptance Responsibilities

9.5.1 After acceptance, you are responsible for:

• Insurance and road tax
• Regular maintenance and servicing
• Safe and proper use of the vehicle
• Compliance with all road traffic laws

SECTION 10: DELIVERY AND COLLECTION

10.1 Delivery Options

10.1.1 Collection from our premises (free of charge)

10.1.2 Enclosed transporter delivery (nationwide, charged)

10.1.3 Driven delivery (local area only, charged)

10.1.4 Delivery quotes are provided on request and depend on location and vehicle type.

10.2 Risk During Transit

10.2.1 Risk passes to you upon delivery to the specified address.

10.2.2 Vehicles transported by our approved carriers are insured during transit.

10.2.3 Any damage must be noted on the delivery receipt at time of delivery.

10.2.4 Claims for transit damage must be made within 24 hours of delivery.

10.3 Delivery Charges

10.3.1 Delivery charges are quoted at time of order.

10.3.2 Standard delivery pricing is available on our website.

10.3.3 Remote locations, islands, and international deliveries incur additional charges.

10.3.4 Delivery charges are non-refundable once transport is arranged.

10.4 Failed Delivery

10.4.1 If delivery fails due to your unavailability or incorrect information:

• Redelivery charge will apply
• Storage charges of £25 per day from day 3
• We may cancel the sale after 14 days without refund

10.4.2 You must notify us of any access restrictions or delivery requirements in advance.

10.5 Collection Requirements

10.5.1 Photo ID (passport or driving licence) is required for collection.

10.5.2 Valid insurance must be in place before driving away.

10.5.3 If collecting on behalf of the buyer, written authorisation and ID are required.

10.5.4 Collection must be arranged during business hours by appointment.

SECTION 11: TITLE AND RISK

11.1 Title Retention

11.1.1 Legal title to the vehicle remains with us until payment is received in full.

11.1.2 Until title passes, you hold the vehicle as bailee only.

11.1.3 You must not sell, pledge, or encumber the vehicle until title has passed.

11.1.4 We may recover the vehicle if payment is not completed.

11.2 Risk Transfer

11.2.1 Risk of damage or loss passes to you upon:

• Collection from our premises, or
• Delivery to your specified address

11.2.2 You should ensure insurance is in place before taking possession.

11.3 Finance Title

11.3.1 Where the vehicle is purchased on finance, title may be held by the finance provider.

11.3.2 Finance terms and title provisions are governed by the finance agreement.

11.3.3 You must not sell or transfer the vehicle until any finance is settled.

11.4 Insurance Obligations

11.4.1 You must maintain comprehensive insurance while any amounts remain outstanding.

11.4.2 Insurance must note the interest of the finance provider where applicable.

11.4.3 We may request evidence of insurance before vehicle release.

SECTION 12: VEHICLE WARRANTY

12.1 Standard Warranty - UK Vehicles

12.1.1 UK domestic vehicles priced over £3,000 include our Standard Warranty.

12.1.2 Duration: 3 months or 3,000 miles, whichever occurs first, from date of purchase.

12.1.3 Coverage includes:

• Engine: internal mechanical components, cylinder head, block, pistons, valves, timing components
• Gearbox: internal mechanical components, bearings, synchros, shafts
• Differential: internal mechanical components, bearings, gears
• Transfer case: internal mechanical components (4WD vehicles)
• Propshaft and driveshafts: bearings and universal joints

12.1.4 Labour: Reasonable labour costs at our workshop or approved repairer.

12.1.5 Claim limit: Maximum £1,500 per claim, £2,500 aggregate during warranty period.

12.2 Japanese Import Warranty

12.2.1 Japanese import vehicles include our Import Warranty.

12.2.2 Duration: 3 months or 3,000 miles from date of UK registration or handover, whichever occurs first.

12.2.3 Coverage: Major mechanical failure of engine and gearbox internal components.

12.2.4 Parts: Genuine or OEM-equivalent parts (sourcing delays may apply for Japanese-specification parts).

12.2.5 Claim limit: Maximum £2,000 per claim, £3,000 aggregate during warranty period.

12.2.6 Warranty period does not extend if vehicle is delayed in reaching you.

12.3 Statutory Rights

12.3.1 Your statutory rights under the Consumer Rights Act 2015 are not affected by this warranty.

12.3.2 Vehicles must be of satisfactory quality, fit for purpose, and as described.

12.3.3 The warranty is provided in addition to, not instead of, your legal rights.

12.3.4 Nothing in this warranty limits our liability for death or personal injury caused by negligence.

12.4 Warranty Exclusions

12.4.1 The following are expressly excluded from warranty coverage:

• Wear and tear items: Clutch (friction plate), brakes (pads/discs), tyres, batteries, bulbs, wipers, filters, belts, hoses
• Service items: Oil, fluids, spark plugs, air filters, fuel filters
• Electrical items: Alternator, starter motor, sensors, ECU (unless caused by covered failure)
• Cosmetic issues: Paint, bodywork, interior trim, glass, mirrors, lights
• Suspension and steering: Bushes, ball joints, track rod ends, shock absorbers
• Cooling system: Radiator, water pump, thermostat, hoses
• Air conditioning: Compressor, condenser, refrigerant
• Exhaust system: All components including catalytic converter
• Pre-existing faults: Issues disclosed before sale or apparent at inspection
• Consequential damage: Damage caused by continued use after fault appeared
• Modifications: Issues caused by aftermarket parts or modifications not fitted by us
• Misuse: Racing, competition, track use, off-road use, overloading
• Neglect: Lack of servicing, oil starvation, coolant loss, contaminated fluids
• Commercial use: Taxi, private hire, courier, driving instruction (unless agreed)
• Mileage: Vehicles exceeding warranty mileage limit

12.5 Warranty Claims Procedure

12.5.1 Step 1: Contact us immediately upon discovering a fault - do not continue driving if unsafe.

12.5.2 Step 2: Provide vehicle details, current mileage, and detailed fault description in writing.

12.5.3 Step 3: Do NOT authorise any repairs without our prior written approval.

12.5.4 Step 4: Make the vehicle available for inspection at our premises or agreed location.

12.5.5 Step 5: Retain all receipts and documentation relating to the fault.

12.5.6 Step 6: Claims must be submitted within 7 days of the fault occurring.

12.5.7 Failure to follow this procedure may invalidate your claim.

12.5.8 Unauthorised repairs void the warranty for the components affected.

12.6 Extended Warranty

12.6.1 Extended warranty packages are available for purchase.

12.6.2 Extended warranties are provided by approved third-party warranty providers.

12.6.3 Terms, conditions, and exclusions are provided at point of sale.

12.6.4 Extended warranties must be purchased before or at time of vehicle handover.

12.6.5 Claims under extended warranty are managed directly with the warranty provider.

12.7 Third-Party Warranty

12.7.1 Some vehicles may carry remaining manufacturer warranty.

12.7.2 Transfer of manufacturer warranty is subject to the manufacturer's terms.

12.7.3 We make no representations about third-party warranty coverage.

12.7.4 Claims under third-party warranties are managed directly with the warranty provider.

SECTION 13: CONSUMER RIGHTS

13.1 Consumer Rights Act 2015

13.1.1 If you are a Consumer, the vehicle must be:

• Of satisfactory quality: Free from defects, safe, durable, and in a condition a reasonable person would expect given age, mileage, and price
• Fit for purpose: Suitable for normal use as a motor vehicle and any specific purpose made known to us
• As described: Matching the description, specification, and claims made in advertising

13.2 Consumer Contracts Regulations 2013 (Distance Sales)

13.2.1 If you purchase without visiting our premises, you have additional rights:

• 14-day cancellation period from date of delivery
• Right to full refund if cancellation exercised correctly
• Clear pre-contract information requirements apply

13.2.2 See Section 14 for detailed cancellation procedures.

13.3 Short-Term Right to Reject

13.3.1 If a fault is discovered within 30 days of delivery, you may:

• Reject the vehicle for a full refund, or
• Request repair or replacement

13.3.2 The choice of remedy is yours during the first 30 days.

13.3.3 Rejection must be exercised promptly upon discovering the fault.

13.4 Right to Repair or Replacement

13.4.1 After 30 days, we have one opportunity to repair or replace the vehicle.

13.4.2 Repair or replacement must be completed within a reasonable time and without significant inconvenience.

13.4.3 We bear the cost of repair or replacement including labour and parts.

13.5 Final Right to Reject

13.5.1 If repair or replacement is unsuccessful, you may:

• Reject the vehicle for a refund (subject to deduction for usage), or
• Request a price reduction

13.5.2 Deduction for usage is calculated based on the benefit received.

13.5.3 No deduction applies in the first 6 months except for motor vehicles.

SECTION 14: CANCELLATION AND RETURNS

14.1 In-Person Sales

14.1.1 Vehicles purchased in person at our premises are not subject to automatic cooling-off periods.

14.1.2 Your statutory rights under Consumer Rights Act 2015 apply.

14.1.3 We do not offer a no-quibble return policy for change of mind.

14.2 Distance Sale Cooling-Off Period

14.2.1 For distance sales, you may cancel within 14 days of delivery.

14.2.2 To cancel, you must notify us clearly in writing (email or letter).

14.2.3 Use of a cancellation form is recommended but not required.

14.2.4 Cancellation must be communicated before the 14-day period expires.

14.3 Deductions and Fees

14.3.1 If you have used the vehicle beyond what is necessary for inspection:

• Mileage charge: £1 per mile over 50 miles
• Depreciation: Reasonable deduction based on market value reduction
• Damage: Cost of rectifying any damage beyond fair wear and tear
• Cleaning: Professional valet if required

14.3.2 Administration fee of £150 applies to all cancellations.

14.4 Refund Timing

14.4.1 Refunds are processed within 14 days of receiving the returned vehicle.

14.4.2 Refund is made to the original payment method.

14.4.3 Finance deposits are refunded after lender confirmation of cancellation.

14.5 Return Logistics

14.5.1 You are responsible for the cost of returning the vehicle.

14.5.2 The vehicle must be returned in the same condition as delivered (fair wear excepted).

14.5.3 Vehicle must be returned within 14 days of cancellation notification.

14.5.4 We can arrange collection at your cost if requested.

SECTION 15: PART EXCHANGE

15.1 Valuation Basis

15.1.1 Part exchange valuations are based on fair trade value considering:

• Age, mileage, and condition
• Service history and MOT status
• Market demand and resale potential
• Known defects and advisories

15.1.2 Valuations are valid for 7 days from date of issue.

15.1.3 Re-inspection may be required if condition differs from description.

15.2 Outstanding Finance

15.2.1 You must disclose any outstanding finance on your part exchange vehicle.

15.2.2 Finance must be settled before or at completion.

15.2.3 Settlement figure is deducted from the part exchange value.

15.2.4 You are responsible for any shortfall if settlement exceeds valuation.

15.3 Title Warranty

15.3.1 By offering a part exchange, you warrant that:

• You are the legal owner or authorised to sell
• The vehicle is free from encumbrances (except disclosed finance)
• The mileage is accurate to the best of your knowledge
• You have disclosed all known faults and history

15.3.2 You indemnify us against any claims arising from breach of this warranty.

15.4 Adjustment for Undisclosed Faults

15.4.1 If undisclosed faults are discovered after acceptance:

• We may adjust the part exchange value accordingly
• You will be liable for the difference
• We may reject the part exchange and require cash settlement

15.5 V5C and Documentation

15.5.1 You must provide the V5C registration document (in your name).

15.5.2 Service history, spare keys, and all documentation should be provided.

15.5.3 Missing V5C may result in reduced valuation or rejection.

SECTION 16: FINANCE ARRANGEMENTS

16.1 FCA Authorisation

16.1.1 We are authorised and regulated by the Financial Conduct Authority for consumer credit activities.

16.1.2 We act as a credit broker, not a lender.

16.1.3 Our FCA registration details are available on request and on the FCA register.

16.2 Lender Panel

16.2.1 We work with a panel of carefully selected lenders.

16.2.2 We will search for products suitable for your circumstances.

16.2.3 We do not provide advice - decisions are based on your stated requirements.

16.2.4 You are not obliged to accept any finance offer.

16.3 Customer Obligations

16.3.1 You must provide accurate information on your finance application.

16.3.2 False or misleading information may constitute fraud.

16.3.3 You must notify us of any changes to your circumstances before completion.

16.3.4 You are responsible for understanding the finance agreement terms.

16.4 Commission Disclosure

16.4.1 We may receive commission from lenders for introducing business.

16.4.2 Commission arrangements may affect the interest rate offered.

16.4.3 Details of commission are available on request.

16.4.4 You may be able to obtain finance elsewhere at different rates.

16.5 Finance Cooling-Off

16.5.1 Regulated finance agreements have a 14-day cooling-off period.

16.5.2 Cooling-off rights are explained in the finance documentation.

16.5.3 Cancelling finance does not automatically cancel the vehicle purchase.

16.5.4 Alternative payment must be arranged if finance is cancelled.

SECTION 17: TEST DRIVES

17.1 Eligibility

17.1.1 Test drives are offered at our discretion.

17.1.2 You must hold a valid UK driving licence for minimum 2 years.

17.1.3 High-performance vehicles: minimum 5 years licence and age 25+.

17.1.4 We may refuse test drives without giving reason.

17.2 Insurance Requirements

17.2.1 You must have comprehensive insurance covering the test drive vehicle.

17.2.2 Alternatively, temporary cover can be purchased through us.

17.2.3 Proof of insurance must be provided before the test drive.

17.2.4 Trade motor policy cover is not acceptable.

17.3 Liability for Damage

17.3.1 You are responsible for any damage occurring during the test drive.

17.3.2 This includes damage caused by your negligence or failure to follow instructions.

17.3.3 You must pay any insurance excess or uninsured losses.

17.3.4 Damage costs are payable immediately and may be recovered through legal action.

17.4 Test Drive Conditions

17.4.1 Test drives must be accompanied by a member of our staff.

17.4.2 Routes are at our discretion for safety and time reasons.

17.4.3 You must drive responsibly and obey all traffic laws.

17.4.4 Dangerous driving will result in immediate termination of the test drive.

17.5 Incident Reporting

17.5.1 Any incident must be reported to us immediately.

17.5.2 Do not admit liability to third parties.

17.5.3 Exchange details with third parties as required by law.

17.5.4 Failure to report incidents may constitute fraud.

SECTION 18: CUSTOMER OBLIGATIONS AND CONDUCT

18.1 Accurate Information

18.1.1 You must provide accurate information in all dealings with us.

18.1.2 This includes personal details, financial information, and vehicle history.

18.1.3 False information may result in cancellation of transactions and legal action.

18.2 Prompt Communication

18.2.1 You must respond promptly to our communications.

18.2.2 Failure to respond may result in cancellation of reservations or orders.

18.2.3 You must notify us of changes to contact details.

18.3 Proper Use of Premises

18.3.1 You must behave appropriately when visiting our premises.

18.3.2 Children must be supervised at all times.

18.3.3 Pets are not permitted in showroom areas.

18.3.4 We reserve the right to ask anyone to leave for inappropriate behaviour.

18.4 Prohibited Conduct

18.4.1 The following conduct is prohibited and may result in service refusal, legal action, or both:

• Threatening, abusive, or harassing behaviour towards staff
• Providing false or misleading information
• Fraudulent activity including payment fraud
• Deliberate damage to vehicles or property
• Recording staff or premises without consent
• Posting defamatory content about our business
• Attempting to manipulate or abuse our systems

18.5 Compliance with Instructions

18.5.1 You must follow reasonable instructions from our staff.

18.5.2 Health and safety rules must be observed at all times.

18.5.3 Access to workshop areas is restricted to authorised persons.

SECTION 19: ANTI-FRAUD AND PAYMENT SECURITY

19.1 Identity Verification

19.1.1 We require photographic ID (passport or driving licence) for all purchases.

19.1.2 Proof of address dated within 3 months may be required.

19.1.3 Additional verification may be required for high-value transactions.

19.1.4 Failure to provide satisfactory ID will prevent transaction completion.

19.2 Anti-Money Laundering (AML)

19.2.1 We comply with the Money Laundering Regulations 2017.

19.2.2 Cash payments are limited to £10,000.

19.2.3 We may request source of funds information for large payments.

19.2.4 Suspicious transactions will be reported to the National Crime Agency.

19.3 Suspicious Activity

19.3.1 We monitor for suspicious activity including:

• Unusual payment patterns
• Inconsistent documentation
• Third-party involvement without explanation
• Urgency to complete without inspection
• Requests for unusual transaction structures

19.3.2 We reserve the right to delay or cancel suspicious transactions.

19.4 Payment Screening

19.4.1 All payments are screened for fraud indicators.

19.4.2 Payments from unverified sources may be rejected or held.

19.4.3 We may contact your bank to verify payment authorisation.

19.5 Chargeback Cooperation

19.5.1 You agree to cooperate fully in any chargeback investigation.

19.5.2 Fraudulent chargeback claims will be contested.

19.5.3 We will provide evidence of legitimate transactions to payment providers.

19.5.4 Legal action may be taken to recover losses from fraudulent claims.

19.6 Right to Cancel on Suspicion

19.6.1 We may cancel any transaction where fraud is suspected.

19.6.2 Deposits may be retained pending investigation.

19.6.3 We are not liable for losses arising from fraud prevention measures.

19.6.4 Matters may be referred to law enforcement authorities.

SECTION 20: E-AGENT AI ASSISTANT - TERMS OF USE

20.1 Scope of E-Agent

20.1.1 E-Agent is an AI-powered digital assistant available on our Website.

20.1.2 E-Agent provides information about vehicles, services, and general enquiries.

20.1.3 E-Agent can guide you through the purchase process but cannot conclude contracts.

20.1.4 E-Agent is not a substitute for human sales advice on complex matters.

20.2 Acceptable Use

20.2.1 E-Agent is provided for genuine vehicle-related enquiries.

20.2.2 You may use E-Agent to:

• Ask questions about our vehicles and services
• Get pricing and availability information
• Schedule viewings and test drives
• Begin the purchase process
• Request callbacks from our sales team

20.3 Prohibited Conduct

20.3.1 The following activities are strictly prohibited:

• Attempting to extract confidential business or customer information
• Inputting offensive, illegal, discriminatory, or harmful content
• Attempting to override, manipulate, or bypass AI safety features
• Using the system for purposes unrelated to vehicle enquiries
• Automated queries, scraping, or bulk data extraction
• Attempting to cause system malfunction or denial of service
• Impersonating others or providing false identity information
• Using E-Agent to harass, threaten, or abuse our staff
• Attempting to generate fraudulent content or documentation
• Reverse engineering or attempting to extract the AI model
• Testing for security vulnerabilities without authorisation

20.3.2 Violation of these terms may result in immediate access termination and legal action.

20.4 Monitoring and Logging

20.4.1 All E-Agent conversations are logged and stored.

20.4.2 Logs are retained for quality assurance, security, and legal purposes.

20.4.3 We reserve the right to review any conversation.

20.4.4 Conversations may be used to train and improve the AI system.

20.4.5 Suspicious activity will be investigated and may be reported to authorities.

20.5 Suspension and Access Removal

20.5.1 We may suspend or terminate your access to E-Agent at any time.

20.5.2 Grounds for suspension include:

• Violation of these Terms
• Abusive or inappropriate behaviour
• Suspected fraudulent activity
• System security concerns

20.5.3 Suspended users may be barred from all Company services.

20.6 Accuracy and Reliance

20.6.1 E-Agent responses are generated by artificial intelligence.

20.6.2 Information may occasionally be inaccurate, incomplete, or outdated.

20.6.3 All pricing, availability, and specifications must be verified with our sales team.

20.6.4 E-Agent cannot make legally binding offers or conclude contracts.

20.6.5 Do not rely on E-Agent for financial, legal, or regulatory advice.

20.7 Liability Limitation

20.7.1 E-Agent is provided "as is" without warranty of any kind.

20.7.2 We are not liable for losses arising from:

• Inaccurate information provided by E-Agent
• Service unavailability or interruption
• Decisions made based on E-Agent responses
• Technical failures or errors

20.7.3 Our total liability for E-Agent-related claims is limited to £100.

20.7.4 Nothing limits liability for fraud or death/injury caused by negligence.

SECTION 21: DATA PROTECTION AND PRIVACY

21.1 Data Controller

21.1.1 REV Auto is the data controller for personal information we collect.

21.1.2 Our full Privacy Policy is available on our Website.

21.1.3 We are registered with the Information Commissioner's Office.

21.2 Processing Purposes

21.2.1 We process personal data to:

• Provide our products and services
• Process transactions and payments
• Comply with legal obligations
• Prevent fraud and ensure security
• Improve our services
• Send marketing communications (with consent)

21.3 Data Sharing

21.3.1 We may share data with:

• Finance providers for applications
• Delivery partners for vehicle transport
• DVLA and regulatory bodies as required
• Professional advisers and insurers
• Service providers supporting our operations

21.4 Your Rights

21.4.1 Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase data in certain circumstances
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

21.4.2 To exercise rights, contact us at info@revauto.co.uk.

21.5 Retention

21.5.1 We retain data as long as necessary for the purposes collected.

21.5.2 Transaction records are kept for 7 years for legal and tax purposes.

21.5.3 Marketing preferences are retained until you opt out.

21.6 Cookies

21.6.1 Our Website uses cookies as described in our Cookie Policy.

21.6.2 You can manage cookie preferences through your browser or our cookie banner.

SECTION 22: INTELLECTUAL PROPERTY

22.1 Ownership

22.1.1 All content on our Website is owned by REV Auto or our licensors.

22.1.2 This includes text, images, logos, graphics, and software.

22.1.3 Our brand names and logos are trademarks of REV Auto.

22.2 Permitted Use

22.2.1 You may view and download content for personal, non-commercial use.

22.2.2 You must not remove copyright or proprietary notices.

22.3 Prohibited Activities

22.3.1 You must not without written permission:

• Copy, reproduce, or republish our content
• Sell or commercially exploit our content
• Modify or create derivative works
• Use our trademarks or branding
• Frame or mirror our Website

22.4 Third-Party Content

22.4.1 Some content may be licensed from third parties.

22.4.2 Third-party trademarks remain the property of their owners.

22.4.3 Links to third-party sites are provided for convenience only.

SECTION 23: LIMITATION OF LIABILITY

23.1 Liability Cap

23.1.1 Our maximum liability under or in connection with any Contract shall not exceed the Price paid for the Vehicle.

23.1.2 This applies to all claims whether in contract, tort, or otherwise.

23.2 Excluded Losses

23.2.1 We are not liable for:

• Loss of profits, business, or revenue
• Loss of anticipated savings
• Loss of data or information
• Loss of opportunity or goodwill
• Indirect or consequential losses
• Hire car or alternative transport costs
• Travel expenses or accommodation
• Loss of earnings or time

23.3 Third-Party Actions

23.3.1 We are not liable for acts or omissions of third parties including:

• Delivery carriers
• Finance providers
• Previous owners or importers
• Regulatory bodies

23.4 Liability Exceptions

23.4.1 Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of terms implied by statute that cannot be excluded
• Any other liability that cannot lawfully be excluded

SECTION 24: INDEMNIFICATION

24.1 Customer Indemnity

24.1.1 You agree to indemnify and hold harmless REV Auto, its directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your breach of these Terms
• Your negligence or wilful misconduct
• False or misleading information provided by you
• Your violation of any law or third-party rights
• Any third-party claims relating to your use of the Vehicle

24.2 Part Exchange Indemnity

24.2.1 You indemnify us against claims arising from:

• Undisclosed finance on part exchange vehicles
• Title defects or competing ownership claims
• Mileage discrepancies
• Undisclosed accident history or defects

24.3 E-Agent Misuse

24.3.1 You indemnify us against claims arising from your misuse of the E-Agent system.

24.4 Defence of Claims

24.4.1 We may assume defence of any claim subject to indemnification.

24.4.2 You agree to cooperate fully in our defence of any claim.

24.4.3 You will not settle any claim without our prior written consent.

SECTION 25: FORCE MAJEURE

25.1 Definition

25.1.1 Force Majeure means any event beyond our reasonable control including:

• Natural disasters, severe weather, flood, earthquake
• War, terrorism, civil unrest
• Pandemic, epidemic, quarantine
• Government action, embargo, sanctions
• Labour disputes, strikes
• Utility failures, communications breakdown
• Supplier or carrier failure
• Shipping delays, port closures

25.2 Effect on Obligations

25.2.1 We are not liable for failure or delay caused by Force Majeure.

25.2.2 Performance obligations are suspended during Force Majeure events.

25.2.3 We will use reasonable efforts to mitigate the effect of Force Majeure.

25.3 Notification

25.3.1 We will notify you as soon as practicable of a Force Majeure event.

25.3.2 We will provide estimated duration and impact where possible.

25.4 Extended Force Majeure

25.4.1 If Force Majeure continues for more than 90 days, either party may terminate the Contract.

25.4.2 Termination does not affect rights accrued before termination.

25.4.3 Deposits will be refunded less reasonable costs incurred.

SECTION 26: COMPLAINTS AND DISPUTE RESOLUTION

26.1 Complaints Procedure

26.1.1 Step 1: Contact our sales team to resolve informally.

26.1.2 Step 2: If unresolved, submit formal complaint in writing to complaints@revauto.co.uk.

26.1.3 Step 3: We acknowledge within 5 Business Days.

26.1.4 Step 4: We investigate and respond within 14 Business Days.

26.1.5 Step 5: Final response within 8 weeks if matter is complex.

26.2 Alternative Dispute Resolution

26.2.1 If you remain dissatisfied, you may refer to:

• The Motor Ombudsman (for vehicle-related complaints)
• The Financial Ombudsman Service (for finance-related complaints)
• Citizens Advice Consumer Service

26.2.2 ADR is voluntary but we will participate in good faith.

26.3 Court Proceedings

26.3.1 Nothing prevents you from exercising statutory rights through the courts.

26.3.2 We encourage resolution through our complaints procedure first.

SECTION 27: MODIFICATIONS TO TERMS

27.1 Right to Update

27.1.1 We may update these Terms at any time.

27.1.2 Updates take effect upon publication on our Website.

27.2 Notification

27.2.1 Material changes are notified to customers with active orders.

27.2.2 Notification is via email to the address provided.

27.3 Continued Use

27.3.1 Continued use of our services after changes constitutes acceptance.

27.3.2 If you do not accept changes, you must cease using our services.

27.4 Version Control

27.4.1 The current version is always available on our Website.

27.4.2 Previous versions are available on request.

27.4.3 The version in force at time of order applies to that transaction.

SECTION 28: SEVERABILITY

28.1 Invalid Provisions

28.1.1 If any provision is found invalid or unenforceable, the remaining provisions remain in full force.

28.1.2 The invalid provision is deemed modified to the minimum extent necessary to make it valid.

28.2 Partial Enforcement

28.2.1 If any provision is partly invalid, only that part is affected.

28.2.2 The rest of the provision remains enforceable.

SECTION 29: ENTIRE AGREEMENT

29.1 Complete Agreement

29.1.1 These Terms, together with any vehicle-specific terms, constitute the entire agreement.

29.1.2 They supersede all previous agreements, representations, and understandings.

29.2 Variations

29.2.1 Variations must be agreed in writing signed by a director of the Company.

29.2.2 Our staff are not authorised to make verbal agreements or promises.

29.3 Representations

29.3.1 You confirm you have not relied on any statement or representation not set out in these Terms.

29.3.2 Nothing in this clause excludes liability for fraudulent misrepresentation.

SECTION 30: THIRD PARTY RIGHTS

30.1 No Third Party Rights

30.1.1 The Contracts (Rights of Third Parties) Act 1999 does not apply.

30.1.2 Only parties to the Contract may enforce its terms.

30.2 Exceptions

30.2.1 Finance providers may enforce provisions protecting their interests.

30.2.2 Our employees and agents may rely on liability exclusions.

SECTION 31: ASSIGNMENT

31.1 Our Rights

31.1.1 We may assign or transfer our rights and obligations to a third party.

31.1.2 This includes transfers as part of business sale or restructuring.

31.1.3 Your rights under the Contract are not affected by such transfer.

31.2 Your Rights

31.2.1 You may not assign or transfer any rights or obligations without our written consent.

31.2.2 Attempted assignment in breach of this clause is void.

SECTION 32: NOTICES

32.1 Delivery Methods

32.1.1 Notices to us must be sent to our principal address or email.

32.1.2 Notices to you will be sent to the address or email you provided.

32.2 Deemed Receipt

32.2.1 Posted notices are deemed received 2 Business Days after posting (UK).

32.2.2 Emailed notices are deemed received when sent (unless error notification received).

32.3 Change of Details

32.3.1 You must notify us of changes to your contact details.

32.3.2 We are not liable for missed communications due to outdated details.

SECTION 33: GOVERNING LAW AND JURISDICTION

33.1 Governing Law

33.1.1 These Terms are governed by the laws of England and Wales.

33.1.2 This applies regardless of where you are located.

33.2 Jurisdiction

33.2.1 The courts of England and Wales have exclusive jurisdiction.

33.2.2 You agree to submit to this jurisdiction.

33.3 Consumer Rights

33.3.1 If you are a Consumer, you also have rights under mandatory local laws.

33.3.2 Nothing in these Terms affects statutory rights that cannot be excluded.

SECTION 34: CONTACT INFORMATION

34.1 General Enquiries

Address: REV Auto, Kidderminster, Worcestershire, United Kingdom

Phone: 01562 320219

Email: info@revauto.co.uk

Website: www.revauto.co.uk

34.2 Complaints

Email: complaints@revauto.co.uk

Address: Complaints Department, REV Auto, Kidderminster, Worcestershire

34.3 Business Hours

Sales: Monday to Saturday, 9:00 AM to 6:00 PM

Service: Monday to Friday, 8:30 AM to 5:30 PM; Saturday 9:00 AM to 1:00 PM

Closed: Sundays and public holidays

END OF TERMS AND CONDITIONS

Thank you for choosing REV Auto. We look forward to helping you find your perfect vehicle.